Privacy Policy

Last Updated: July 19, 2026

This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have regarding your information when you visit our Site or make a purchase.

By using our Site or placing an order, you agree to the practices described in this policy.

1. Information We Collect

Information You Provide to Us

When you browse our Site, create an account, place an order, or contact us, we may collect:

  • -Name, business name, email address, and phone number
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  • -Billing and shipping address
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  • -Payment information (processed securely by our payment provider — see Section 4)
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  • -Order history and product preferences
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  • -Messages you send us through our contact form, email, or phone
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  • -Any information submitted through order claims, freight damage reports, or customer support requests
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Information Collected Automatically

When you visit our Site, we automatically collect certain information through cookies and similar technologies, including:

  • -IP address and approximate location
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  • -Browser type, device type, and operating system
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  • -Pages viewed, time spent on the Site, and referring website
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  • -Shopping cart activity, including items added or abandoned
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2. Cookies

Our Site uses cookies and similar tracking technologies to operate correctly and improve your shopping experience. Cookies are used to:

  • -Keep items in your shopping cart as you browse
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  • -Remember your login information if you create an account
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  • -Understand how visitors use our Site so we can improve it
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  • -Support advertising and analytics tools described in Section 5
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You can disable cookies through your browser settings, but doing so may affect your ability to use certain features of the Site, such as the shopping cart or checkout.

3. How We Use Your Information

We use the information we collect to:

  • -Process and fulfill your orders, including coordinating freight and shipping carrier delivery
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  • -Communicate with you about your order, including confirmations, tracking updates, and delivery issues
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  • -Respond to customer service inquiries, claims, and freight damage reports
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  • -Send you information about products, promotions, or updates, where you have opted in
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  • -Improve our Site, product listings, and customer experience
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  • -Detect and prevent fraud, abuse, or security issues
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  • -Comply with legal obligations, including tax and accounting recordkeeping
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4. How We Share Your Information

We do not sell your personal information. We share information only as necessary to operate our business, including with:

  • -Payment processors (such as Stripe, PayPal, or our WooCommerce payment gateway) to securely process your payment. We do not store your full credit card information on our servers.
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  • -Freight and shipping carriers to deliver your order, including your name, shipping address, and phone number as needed for delivery and appointment scheduling.
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  • -Website hosting and technical service providers who help us operate the Site (e.g., our hosting provider and WordPress/WooCommerce platform).
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  • -Analytics and advertising providers (such as Google Analytics or Meta/Facebook Pixel, if enabled) to help us understand Site traffic and measure advertising performance.
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  • -Law enforcement or regulators, where required by law, subpoena, or to protect the rights, property, or safety of Wholesale Pallet Depot, our customers, or others.

Any third party that receives your information is only permitted to use it to perform the specific service requested and is not authorized to use it for any other purpose.

5. Analytics and Advertising

We may use third-party analytics tools, such as Google Analytics, to understand how visitors use our Site. These tools may use cookies to collect information such as pages visited and time spent on the Site. This data is aggregated and does not directly identify you.

If we run advertising campaigns (such as Google Ads or social media ads), we may use tracking pixels to measure ad performance. You can opt out of interest-based advertising through your browser or device settings, or through industry tools such as the Digital Advertising Alliance opt-out page.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including:

  • -Order and transaction records, retained for accounting and tax purposes as required by law
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  • -Customer account information, retained while your account remains active
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  • -Communications related to claims or disputes, retained as needed to resolve the matter and for our records
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If you request deletion of your data, we will remove it unless we are required to retain it for legal, tax, or accounting purposes.

7. Your Rights and Choices

Depending on your location, you may have the right to:

  • -Request access to the personal information we hold about you
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  • -Request correction of inaccurate information
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  • -Request deletion of your personal information, subject to legal recordkeeping requirements
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  • -Opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly
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  • -Opt out of the sale or sharing of personal information, where applicable under state privacy laws (Wholesale Pallet Depot does not sell personal information)
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To exercise any of these rights, contact us using the information in Section 11.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information, including secure checkout processing through our payment provider and restricted access to customer data. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Our Site and services are intended for business and adult consumer use and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational reasons. The “Last Updated” date at the top of this page indicates when the policy was last revised. We encourage you to review this page periodically.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

   
Business Name Wholesale Pallet Depot
Address 311 E Pikes Peak Ave, Colorado Springs, CO 80903
Website https://wholesalepalletdepot.shop/
Email info@wholesalepalletdepot.shop
Phone (719) 321-6761
Business Hours Monday – Friday, 9:00 AM – 5:00 PM MST