FAQ

It varies! We clearly grade each pallet and item on a manifest. Conditions include: New, Open Box (like new), Customer Returns (may have minor defects), and For Parts/Not Working.

Absolutely! We believe in transparency. A detailed manifest listing each item, its brand, and condition is available for every pallet before you purchase.

Grade A pallets contain like-new or new merchandise. Grade B pallets contain tested, functional items with cosmetic wear. Grade C pallets contain untested, as-is merchandise sold for parts or repair value.

Shipping is calculated based on your location, the pallet’s size and weight, and the carrier (usually LTL freight). You will get a precise shipping quote at checkout before you pay.

Pallets are shipped via LTL (Less-Than-Truckload) freight carriers like FedEx Freight, YRC, or Estes. They will be delivered on a semi-truck with a lift gate to ground level. You are responsible for moving it from the curb to your location.

We ship to all 48 contiguous United States. If you are outside the contiguous United States, contact our team at (719) 321-6761 or info@wholesalepalletdepot.shop before placing your order.

Orders are processed within 2 to 5 business days of payment confirmation. Once your order is handed to the freight carrier, you will receive an email with your tracking number and the carrier’s name.

Due to the nature of liquidation goods, all sales are final. We mitigate your risk by providing accurate manifests and photos. We encourage all new customers to start with a single pallet to test the process.

Do not refuse the shipment. Note the damage on the Bill of Lading before you sign, take photos, and email the annotated Bill of Lading and photos to info@wholesalepalletdepot.shop within 24 hours of delivery. We will file the freight claim with the carrier for you.

You can cancel by emailing info@wholesalepalletdepot.shop within 2 hours of placing your order, as long as it has not yet been processed or dispatched.