Read the rules before you order
Every policy and help page for Wholesale Pallet Depot is in one place. Because our pallets are large freight items of liquidation stock, our shipping and returns terms differ from a normal retail store.
Shipping & Delivery
Freight delivery, flat rate, processing and delivery times, and what to do when your pallet arrives.
Read moreRefund and Returns Policy
How returns, refunds and claims work for liquidation merchandise, and the claim window.
Read moreTerms & Condition
The terms for buying from Wholesale Pallet Depot and using this website.
Read morePrivacy Policy
What information we collect, how we use it and how we protect it.
Read morePallet Grading Guide
What Grade A, Grade B and Grade C pallets mean, and how conditions are labeled.
Read moreHow It Works
From choosing a pallet to receiving it by freight, step by step.
Read moreFAQ
Quick answers about condition, manifests, shipping and returns.
Read moreContact
Talk to the team by phone, email or the contact form.
Read moreThe key terms at a glance
A summary only. The full policy pages are the terms that apply to your order.
- Shipping method
- LTL freight, delivered to the curb or dock
- Where we ship
- The 48 contiguous United States
- Shipping cost
- Flat $120 per order, shown at checkout
- Processing time
- 2 to 5 business days after payment confirmation
- Returns
- All sales are final. See the Refund and Returns Policy for the limited exceptions.
- Manifest claims
- Email within 48 hours of receiving and unpacking your shipment
- Freight damage claims
- Note damage on the Bill of Lading and email photos within 24 hours of delivery
- Cancellations
- By email within 2 hours of ordering, if the order has not been processed or dispatched
- Store credit
- Valid for 12 months from the date of issue, where a claim is approved
Questions about a policy?
Our team is happy to explain any term before you order. Call (719) 321-6761 or email info@wholesalepalletdepot.shop, Monday to Saturday, 9 AM to 7 PM.